"Critical Success Factors of Strategic Management: A Descriptive Analytical Study in the Light of Management Literature and Quality Management Systems"

Abstract

This study aimed to identify the Critical Success Factors (CSFs) in strategic management and analyze the extent of their alignment with the requirements of the ISO 9001:2015 Quality Management System.

The study adopted a descriptive-analytical approach through a review of the relevant scientific literature and a content analysis of the ISO 9001:2015 standard.

The findings revealed that the most frequently cited critical success factors in the literature comprise eight main factors: strategic leadership, quality management system, risk analysis, customer satisfaction, strategic capabilities and competencies, continuous improvement, organizational culture, and information systems.

The results also indicated a high degree of alignment between these critical success factors and the requirements of ISO 9001:2015, particularly in the areas of leadership, planning, support, operations, performance evaluation, and improvement.

The study recommends strengthening top management commitment, enhancing quality management systems, fostering a culture of continuous improvement, and adopting effective methodologies for risk analysis and information management to achieve organizational excellence and sustainable competitive advantage.