Role, Total Quality, Performance, Competitive Advantage, Institutional Excellence. Journal of Scientific Development for Studies and Research (JSD), [S. l.], v. 5, n. 19, p. 90_113, 2024. DOI: 10.61212/jsd/235. Disponível em: https://jsd.sdasmart.org/index.php/jsd/article/view/235. Acesso em: 20 jan. 2026.